Why Can't I Log into My Account?

If you're having trouble logging in, you may be entering incorrect account information or you may need to reset your password.

Here are some things to check:

  • Email Address: Your email address must be in the format username@domain.com (or .net, .org, etc.). If you have more than one email address, make sure you're using the correct email address and password combination.
  • Mobile Phone Number: If you created your account with a mobile phone number, you'll need to use your mobile phone number to log into your account. Make sure that you're including your country code in your mobile phone number.
  • Password: Check CAPS Lock and NUM Lock on your keyboard. Passwords are case sensitive, so "PASSWORD" and "Password" are recognized as two different passwords. If you're sure you're using the correct email address or mobile phone number, try to Reset Your Password.

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