About Multi-Factor Authentication

Amazon cares about your privacy and security. To make sure only you and authorized users have access to your Amazon account, we may ask you to complete an extra step when you sign in.

“Multi-factor authentication” happens when your sign-in activity looks different because you’ve cleared your cookies, or you’re signing in from a new browser, device, or location.

There are a few ways you may be asked to confirm your sign-in:

  • Enter a six-digit verification passcode that we send to the email address or mobile phone number you have on file with Amazon
  • Confirm your sign-in using an Amazon mobile app
    • To ensure you receive these confirmation requests, make sure your Amazon app notifications are turned on
  • Answer a security question about your account

All of these steps will take place on the website or mobile app. We may ask you to verify your identity if you call Customer Service for support, but Amazon will never contact you first to ask you for your password, verification passcodes, or security question.

If you’ve received a one-time passcode or sign-in notification that you didn’t request, someone else may have access to your password. You should reset your Amazon account password immediately. You should also check your other online accounts, like your email account, for suspicious activity, and make sure to choose a strong and unique password for every one of your online accounts.

If you are not able to sign in to Amazon because you don’t have access to the email, mobile phone, or other device that we’ve asked you to use to confirm your sign-in, contact Customer Service for help restoring access.

For extra account security, consider setting up Two-Step Verification.

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