We want you to shop with confidence and be fully satisfied that your purchase on Amazon Renewed looks and works like new. That’s why Amazon and its selling partners in the Renewed program back applicable products with the Amazon Renewed Guarantee. We reserve the right to decline a return or refund if we determine that the Amazon Renewed Guarantee is being abused.
The Amazon Renewed Guarantee gives you:
The Amazon Renewed Guarantee is applicable on select Renewed products, where specifically mentioned on the product information page. If you are unsatisfied with your purchase, return the product within 90 days of receipt of your original purchase (or within 1 year of receipt of a Renewed Premium iPhone) for a full refund or a replacement. Theft, accidental damage and tampering with the device is not covered under the guarantee.
If you encounter any problems with your item within 90 days of receipt of your original purchase (or within 1 year of receipt of a Renewed Premium iPhone), Amazon’s customer service associates can help you troubleshoot those problems via any of the following options:
If you are unsatisfied with your purchase, contact us within 90 days of receipt of your original purchase (or within 1 year of receipt of a Renewed Premium iPhone) at Amazon Renewed via the above options. You can request either a full refund or a replacement unit if one is available – your choice.
You will need to return your item at no charge to you. If we do not receive your return after we issue you a refund or a replacement, we may charge you the original amount you paid for the item.
Note: We recommend that you save and back up all your data, switch off any phone tracking options on the device and perform a factory-reset to remove all personal data before returning your item.
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