About Delayed Shipment Updates via Text Messages

We try to get you tracking updates as fast as possible, but sometimes delays can occur. This can happen for a number of reasons.

Sometimes the carrier sends tracking data later than expected, or the tracking data is received outside the hours when we send text messages (7 a.m. to 6 p.m. Pacific Time). If there's mobile network congestion or other processing delays on your mobile carrier's side, which can result in text tracking delivery delays, too. If you're receiving non-Amazon text messages with delays as well, you may want to get in touch with your mobile carrier.

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