Identifying Whether an Email, Phone Call, Text Message, or Webpage is from Amazon

Emails, text messages, or calls from Amazon never ask for your personal information. If you receive a suspicious correspondence, here are some tips to determine if it's from Amazon.com.

If you received correspondence regarding an order you didn't place, it likely wasn't from Amazon.com. For more information, go to

Amazon will never send you an unsolicited message that asks you to provide sensitive personal information like your social security number, tax ID, bank account number, credit card information, ID questions like your mother's maiden name or your password.

Amazon will never ask you to make a payment outside of our website and will never ask you for remote access to your device.

If you receive a suspicious or fraudulent correspondence, don't share any personal information and report it immediately. Visit Report Suspicious Emails, Phone Calls, Text Messages, or Webpages for more information.

Important: Emails and Text Messages

Don't open any attachments or click any links from suspicious emails or text messages. If you've already opened an attachment or clicked a suspicious link, go to Protect Your System.

Suspicious or fraudulent emails, text messages, or webpages not from Amazon.com often contain:

  • Links to websites that look like Amazon.com, but aren't Amazon.

    Note: Legitimate Amazon websites have a dot before "amazon.com" such as http://"something".amazon.com. For example, Amazon Pay website is https://pay.amazon.com/. We'll never send emails with links to an IP address (string of numbers), such as http://123.456.789.123/amazon.com/. If the link takes you to a site that is not a legitimate amazon domain, then it is likely phishing.

  • An order confirmation for an item you didn't purchase or an attachment to an order confirmation.

    Note: Go to Your Orders to see if there is an order that matches the details in the correspondence. If it doesn't match an order in Your Account in Amazon.com, or in another Amazon international website, the message isn't from Amazon.

  • Requests to update payment information that are not linked to an Amazon order you placed or an Amazon service you subscribed to.

    Note: Go to Your Orders. If you aren't prompted to update your payment method on that screen, the message isn't from Amazon.

  • Attachments or prompts to install software on your device.
  • Typos or grammatical errors.
  • Forged email addresses to make it look like the email is coming from Amazon.com.

Important: Phone Calls

While some departments at Amazon will make outbound calls to customers, Amazon will never ask you to disclose or verify sensitive personal information, or offer you a refund you do not expect.

We recommend that you report any suspicious or fraudulent correspondence. Visit Report Suspicious Emails, Phone Calls, Text Messages, or Webpages for more information.

To learn about how to avoid payment scams, visit Avoiding Payment Scams.

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