Document Requests

Under certain circumstances, we may need to request additional information from you to verify your identity or to satisfy other laws related to commercial transactions.

You may have reached this page from an email sent to you with a request for additional information.

Your privacy is important to us. To allow us to verify your account and restore access, upload copies of the documentation listed below for the persons or business named in the email notification we sent to you here:

As an individual, provide the following:

  • A copy of an unexpired passport or other government issued identification (e.g., a driver's license)
  • Proof of address, such as a recent utility bill (if the address on your passport or government issued identification isn't current)

As a business, provide the following:

  • A copy of the acknowledgment letter from the IRS, your assignment of an Employer Identification Number (EIN), or a document stating that your organization is registered with the Secretary of State
  • A copy of an official letter mailed to your business at its physical location in the U.S. (e.g., a bank statement, utility bill, etc.)

Note: Until we receive this information from you and complete our review, you won't have access to your account. If you can't find the notification email or you have questions or concerns, contact us at

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