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Items that Can't be Returned

The are some items that you can't return to Amazon.com or can only return to a third-party seller.

Amazon.com doesn't accept returns of the following items:

  • Computer laptops, desktops, and Kindles more than 30 days after delivery
  • Items classified as hazardous materials or that use flammable liquids or gases (contact the manufacturer directly for service, warranty, return, and refund information)
  • Any product missing the serial number or UPC
  • Downloadable software products
  • Online subscriptions after they have been accessed
  • Gift cards (except as required by law)
  • Prepaid game cards (World of Warcraft, Xbox 360 Live, Wii Points, etc.)
  • Some jewelry orders
  • Some health and personal care orders
  • Grocery products
  • Open software
  • Items with special shipping restrictions
  • Live insects

Note:

  • Amazon.com doesn't accept returns for items fulfilled by third-party sellers. The seller determines the return policy. You can see specific information per item in Your Orders.
  • If the item you purchased from Amazon.com isn't returnable per the Amazon return policy, you'll see a message saying so in Your Orders.
  • If you have a nonreturnable item that arrived damaged or defective, you can contact us.

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