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Cancel Items or Orders

You can cancel items or orders that haven't entered the shipping process yet.

  1. Go to Your Orders and select the order you want to cancel.
  2. Select the check box next to each item you want to remove from the order. To cancel the entire order, select all of the items.
  3. Select Cancel checked items when finished.

After submitting the cancelation, we'll send you a confirmation message to the email address on your account.

You can also confirm that the order was canceled by visiting Your Orders. If you see the order in the Cancelled Orders section, it was successfully canceled.

If your order shipped directly from Amazon and can't be modified, you may refuse the package or return it using our Online Returns Center.

If your order shipped directly from a seller and can't be modified, please contact the seller for instructions. For more information on how to contact the seller, go to Contact Third-Party Sellers.

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