Issues While Playing Prime Video Titles

What to do when Prime Video titles won't play or if you see error codes such as 1007, 1022, 7003, 7005, 7031, 7135, 7202, 7203, 7204, 7206, 7207, 7230, 7250, 7251, 7301, 7303, 7305, 7306, 8020, 9003, 9074.

  • Close the Prime Video app on your device (or your web browser, if you're watching on your computer) and restart it.
  • Ensure that your device or web browser has the latest updates.
  • Ensure that you are not using the same account on multiple devices - you can only stream the same title to two devices at a time.
  • Ensure that any external device is connected to your TV or display using a HDMI cable that is compatible with HDCP 1.4 (for HD content) and HDCP 2.2 (for UHD and/or HDR content).
  • Pause other Internet activity – especially if other devices are using the network at the same time.
  • Check your Internet connection.
  • If you are able to connect to the Internet on other devices, update your connect device’s DNS settings. Please check with your device’s manufacturer for steps on how to do this.
  • If you are attempting to control a device using Alexa, try to unpair then re-pair the device in the Alexa app.
  • Disable any VPN or proxy servers.
For more help, try our Prime Video forum.

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