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Amazon Frustration-Free Setup Frequently Asked Questions

1. What is Frustration-Free Setup?

Frustration-Free Setup can help reduce or remove complicated steps necessary to connect and setup smart devices through a collection of features such as Wi-Fi simple setup, Bluetooth simple setup, and Zigbee simple setup. For example, Frustration-Free Setup can help you connect and configure compatible devices without having to remember and re-enter your Wi-Fi password on each device. If you are an Alexa user, Frustration-Free Setup can also automatically connect certain compatible third-party smart home devices to your Alexa account.

2. How does Frustration-Free Setup work?

Frustration-Free Setup utilizes a network of helper devices (such as compatible Echo devices, Fire TV devices, or routers) that are already connected to the internet to help you set up new devices in fewer steps. When you turn on a new compatible device purchased from Amazon.com, helper devices in range can help it connect to your network and/or to Alexa via Wi-Fi, Zigbee, or Bluetooth. If you purchase a compatible device from Amazon.com and link the device to your account during checkout, Frustration-Free Setup can begin as soon as you power on your device. If you buy a compatible device somewhere other than Amazon.com, follow your device’s setup instructions.

3. What data is shared when I set up a new third-party device using Frustration-Free Setup?

If your new device uses Wi-Fi, a helper device securely shares Wi-Fi credentials you’ve saved for networks in range of your new device to help connect it to your network. If your new device uses Zigbee or Bluetooth, a helper device securely sends your new device an access code for your local network. Frustration-Free Setup shares credentials/codes with your new device only if you link the device to your account at Amazon.com checkout.

4. What data does Amazon collect when a third-party smart home device is connected to Alexa?

When you link your device to Alexa, we may receive information about your device, such as device type, name, features, status, and usage. To more accurately control smart home devices and to offer Alexa experiences like Hunches, we receive and maintain a record of the status and use of your smart home devices (e.g., light on/off) when you control them with Alexa or other controls. Learn more.

Wi-Fi simple setup

1. What is Wi-Fi simple setup?

Wi-Fi simple setup can help you connect smart devices to your Wi-Fi network in fewer steps if you saved your Wi-Fi passwords to Amazon. If you purchased a supported device on Amazon.com and linked the device to your account during checkout, simply power it on and it will attempt to connect to your home Wi-Fi using your stored credentials.

2. How does Wi-Fi simple setup work?

Wi-Fi simple setup uses a supported device with an internet connection – like an Echo Show or eero Router – to create a simple setup network. Supported new devices can use this secure, low-bandwidth network to temporarily connect to the Amazon cloud and help you complete the device setup process in fewer steps. Once the setup process is complete, the new device can then use Wi-Fi passwords saved to Amazon to connect the device to your regular Wi-Fi network.

3. What devices can be easily set up through Wi-Fi simple setup?

Echo (2nd Gen and newer), Echo Dot (2nd Gen and newer), Echo Show, Echo Spot, and Echo Plus, as well as select Fire TV devices, Fire tablets, Kindle e-readers, and smart home devices – including those offered by partners like TP-Link Kasa – can use helper devices to connect to your Wi-Fi network.

4. What devices can help me set up my devices and connect them to my Wi-Fi?

Echo (2nd Gen and newer), Echo Dot (2nd Gen and newer), Echo Show, Echo Show 5, Echo Spot, and Echo Input, as well as select Fire TV devices and Fire tablets, can act as helper devices that create a simple setup network to support new device setup. Select routers from brands including eero, TP-Link, Arris, and ASUS can also act as Wi-Fi simple setup helper devices. Consult your router manufacturer to review your router’s compatibility with Wi-Fi simple setup.

5. Do I need to own a helper device to take advantage of Wi-Fi simple setup?

No. Your device can use any simple setup-enabled helper device (like supported Echo or Fire TV devices or routers) that is in range to take advantage of Wi-Fi simple setup.

6. How does Wi-Fi simple setup use routers to set up new devices?

Supported routers create a separate network, typically called ‘simple_setup,’ to which new simple setup-enabled devices can temporarily connect to enable device setup securely. When a supported device connects to the separate network, it establishes a secure, encrypted connection to an Amazon server to confirm that the device has been pre-registered to your account, retrieve your saved Wi-Fi credentials, and provide them to your new device. Information sent over the network is encrypted end-to-end.

7. Can I choose not to use Wi-Fi simple setup?

Yes. You can turn off simple setup for all of your devices by visiting the Manage Your Content and Devices page. From this page, you can prevent new Wi-Fi simple setup enabled devices from accessing your stored Wi-Fi credentials. If you own a router with Wi-Fi simple setup turned on, consult your router manufacturer on how to disable Wi-Fi simple setup.

Zigbee simple setup

1. What is Zigbee simple setup?

Zigbee simple setup helps you connect new Zigbee-supported smart home devices to Echo devices with a built-in Zigbee hub (Echo Plus and Echo Show (2nd Gen)). Just power on supported devices and say, “Alexa, discover my devices.” Your Echo device can automatically detect and set up Zigbee-supported devices so you can control them with your voice and in the Alexa app.

2. What devices support Zigbee simple setup?

Echo Plus and Echo Show (2nd Gen) can seamlessly connect to new Zigbee smart devices such as light bulbs, door locks, switches, plugs, and sensors – including those from brands like Phillips – without the need for a separate hub or app.

Bluetooth simple setup

1. What is Bluetooth simple setup?

Bluetooth simple setup can help you connect smart devices to new Bluetooth devices in fewer steps. Just power on supported devices and say, “Alexa, discover my devices.” Your Echo device will automatically detect and set up those Bluetooth devices so you can control them with your voice and in the Alexa app.

2. What devices support Bluetooth simple setup?

Echo (2nd gen and above), Echo Dot (2nd gen and above), and Echo Plus can seamlessly connect to new Bluetooth devices – including those from brands like Phillips.

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