We want you to buy with confidence anytime you purchase a service on the Amazon.com website; that's why we guarantee service quality when you purchase services from an Amazon Home Services pro on Amazon.com. If the service was not completed according to the final scope agreed through Amazon’s systems, or if your product or property was damaged as a direct result of the service, we’ll work with you and the pro to correct the problem or we’ll give you your money back.
If your Amazon Home Services purchase was of poor quality, please contact us to begin the process of filing a Happiness Guarantee claim. After collecting basic contact information and the required documentation of the problem, our support team will work quickly to resolve your case.
If your purchase is covered by the Happiness Guarantee, Amazon Home Services will make it right in one of these three ways
You can file a claim when all of the following applies:
The following situations are not covered by the Amazon Home Services Happiness Guarantee:
These situations may limit your coverage under the Amazon Home Services Guarantee: