About Amazon Hub


Amazon Hub is a worldwide network of pickup and return locations. The program enables any business with a physical location to offer secure package pickup and returns to Amazon customers, and in-turn reap benefits from the potential increase in foot traffic and sales at their location. Our Hub partners can select from various product solutions, including Lockers, Counters, and Apartment Lockers, to serve customers in their neighborhood.

Interested in Amazon Hub? Partner with us →

Man carrying package to gray Amazon Hub Apartment Locker.
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Amazon Hub product offerings

From grocery stores, convenience stores, transport hubs, shopping centers, offices, to residential properties and universities, we offer you a solution wherever you are.




Locker


Amazon Hub Locker is a secure, self-serve, fully automated kiosk providing a convenient delivery solution for customers to pick up their Amazon packages. Lockers are available in a variety of sizes to meet the needs of your business. They offer a contact-less experience to customers, an ideal way to address the “new normal.” If you have underutilized space at your location, either inside the store or outside, let’s put it to work.

Request information →

Woman opening a blue Amazon Hub Locker retrieving package.
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Counter


Amazon Hub Counter is a network of assisted pickup locations where Amazon customers can pick up and return packages right at the counter. Your business location becomes the place people stop by before work, while running errands, or after work. This creates a unique opportunity for you to interact with new customers and promote in-store specials.

Request information →

Man scanning a barcode on a woman's phone inside a store at the counter.
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Apartment Locker


Amazon Hub Apartment Locker provides property managers a contact-less and convenient solution to package management. Residents can use it to pick up their Amazon packages as well as orders purchased from other retailers. Apartment Lockers are currently available in a variety of residence locations throughout the United States.

Request information →

Woman smiling at her dog while retreiving package from Amazon Hub Apartment Locker.
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Why join the Amazon Hub network?

Thousands of businesses around the world are already taking advantage of this program to provide valuable customer service, introduce their business to new customers, and potentially increase revenue.

Woman smiling looking at her phone.

Delight your customers

Today’s shopper demands a seamless online and in-store shopping experience. By making it convenient for customers to pick up their online orders at your store and offering them an additional solution, you demonstrate the kind of service that drives loyalty.

Man and his young child smiling at the store cashier retrieving their package at counter.

Grow revenue

Drive additional revenue opportunities from higher customer traffic and in-store advertising. Customers who come to your business for Amazon Hub will find it highly convenient to purchase your products along with their pickup.

Man smiling leaving a store after picking up his Amazon package.

Boost brand awareness

Stay competitive and adaptive to changing customer needs. Tens of thousands of Amazon shoppers have been using Amazon Hub as a pickup point worldwide, an invaluable discovery opportunity for your brand.

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Suitable for every business

From large enterprises to small-and-medium businesses, we partner with organizations of all sizes and industries across nine countries, including the United States, Canada, United Kingdom, Germany, France, Italy, Spain, Japan, and Australia.

Safe Harbor, Reef, Citgo, Health Mart, & Pinnacle
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Frequently Asked Questions

What is an Amazon Hub Locker?

Amazon Hub Locker is a fully automated, secure and convenient delivery solution for customers to pick up or return their Amazon packages at no additional cost. Delivery to a Locker is available for the tens of millions of items sold on Amazon. Using a Locker is easy and secure – after shopping on Amazon, customers proceed to checkout and select an Amazon Hub Locker available in their zip code as their delivery location. Once a package is ready for pickup, customers receive an e-mail with a barcode and a unique 6-digit code that they’ll use to remove the package from the designated slot.

What is the difference between Amazon Hub Counter and Locker?

Counter is an assisted pickup and delivery location. When customers pick up their packages at Counter locations, they interact with our partners. Lockers on the other hand offer customers a completely self-service pickup experience where they won’t need assistance from partners.

How does Amazon Hub Counter work for store staff?

Amazon Hub Counter store staff receive daily deliveries of Amazon packages. They scan those packages as soon as they arrive, triggering an email to the customer that notifies them that their order is ready for pickup. When an Amazon customer arrives to collect their package, they provide the store staff their pickup barcode or six-digit code received via email, for package retrieval.

What happens if a customer has an issue when using a Locker?

Amazon offers customer service 24 hours a day, 7 days a week. The direct Amazon Hub Locker customer service phone number is also printed on every Locker.

How much does it cost to host an Amazon Hub Locker or Counter?

Joining our worldwide Amazon Hub network is free of cost. In case of Lockers, Amazon covers the cost of manufacturing, shipping, installing, and maintaining them so you can focus on what you do best: serving the new customers coming through your doors!

What type of customers prefer to pick up their package than have it delivered?

Customers use alternative pickup locations for a variety of reasons, but it’s mainly driven by convenience. Customers tell us they want options, whether it’s a pickup point close to them, in a location that is part of their daily commute, or in a store that has extended opening hours.

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